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Choose alternative contact formats

Warning The code in these examples is not production code and should only be used in prototypes.

This example journey shows how the Choose alternative contact formats pattern can be used to ask people about their accessible communication needs.

Journey 1

Journey map 1 - view a larger version of journey map 1 (opens in a new tab)

Journey 1 steps:

  1. Ask about written communications
  2. Collect more detail in nested questions if needed
  3. Ask about spoken communications
  4. Collect more detail if needed
  5. Ask for information about any other communication needs
  6. Check answers

Try journey 1 (opens in new tab)